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SHIPPING INFO

Shipping & Delivery Information 🚚✨

At Freeze Candyland, we're committed to delivering your delightful freeze-dried candies as quickly and efficiently as possible. Below, you'll find all the essential information about our shipping and delivery process.

  1. Processing Time: Orders are typically processed within 1-2 business days after your purchase. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

  2. Shipping Options & Rates: We offer various shipping options to cater to your needs. Shipping rates are calculated at checkout based on the weight of your order and your location.

  • Standard Shipping: 3-7 business days

  • Express Shipping: 1-3 business days

  1. Free Shipping: We offer free standard shipping on orders over a certain amount (e.g., $100). The qualifying amount may be subject to change during promotional events.

  2. International Shipping: Currently, we only ship within the country. However, we are working on expanding our shipping services to international destinations in the future. Stay tuned for updates!

  3. Packaging: Our freeze-dried candies are carefully packed to ensure they reach you in the best condition possible. Freeze-Dried Candy is delightfully delicate, which may lead to occasional breakages during transit. Each bag size and weight can differ among candies and treats. The weight variation can also be noticeable between the candy's original state and its freeze-dried form, often due to the substantial moisture content differences in the items being freeze-dried.

If you have any questions or concerns about your order, please don't hesitate to reach out to our Sweet Connections team. We're here to help make your Freeze Candyland experience as enjoyable as possible! You can email us at sales@freezecandyland.com.au.

GENERAL INFO

General Information 🍭🌟

Welcome to Freeze Candyland, your ultimate destination for deliciously unique freeze-dried candies! Our mission is to bring joy to your taste buds with every crunchy bite of our mouthwatering selection. From classic favourites to fruity delights, we take pride in offering a diverse range of flavours and treats to satisfy every candy lover. We use high-quality ingredients and innovative freeze-drying techniques to create our one-of-a-kind candies, ensuring a snacking experience that's both nostalgic and exciting. If you ever need assistance or have questions, our friendly Sweet Connections team is just a message away. Discover the magic of Freeze Candyland and embark on a taste adventure like no other! 

PRIVACY POLICY

Privacy Policy 🛡️🔒

At Freeze Candyland, we value your trust and are committed to protecting your privacy. Our Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding your information.

  1. Information Collection: We collect personal information when you create an account, make a purchase, subscribe to our newsletter, or contact our customer support team. This may include your name, email address, phone number, shipping address, and payment details.

  2. Usage of Information: We use your personal information to process and fulfil your orders, provide customer support, send promotional emails (if you've opted in), and improve our website and services.

  3. Protection of Information: We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or loss. Payment transactions are encrypted, and we never store your full payment details on our servers.

  4. Cookies & Tracking: Our website uses cookies to enhance your browsing experience and collect non-identifiable information, such as your IP address, browser type, and browsing behaviour. This helps us analyze website usage and improve our services.

  5. Third-Party Services: We may share your information with trusted third-party service providers to help us fulfil orders, process payments, or send promotional emails. These providers are contractually obligated to protect your information and use it solely for the purposes we specify.

  6. Your Rights: You have the right to access, update, or delete your personal information at any time. To exercise these rights, please contact our Sweet Connections team.

  7. Changes to Privacy Policy: We may update our Privacy Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review our Privacy Policy regularly to stay informed about how we protect your personal information.

By using our website and services, you agree to the terms of our Privacy Policy. If you have any questions or concerns, please feel free to contact our Sweet Connections team. Your privacy is our priority! 🔒✨

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